Easy Returns:
We want you to love your purchase. If you're not completely satisfied with your purchase for any reason, you may return it within 60 days from the purchase date for a full refund. Returns received within 30 days will be refunded to your original form of payment. Returns received within 31-60 days will receive a store credit.
Shipping and handling fees are non-refundable unless your return is the result of an error on our part. We strongly suggest purchasing tracking and insurance for your return parcel, as we are not responsible for lost return packages. Please allow up to 10 days for processing.
We offer hassle free returns. To process and manage your returns online (no account required) please submit your request in the form provided; someone with our Customer Care Department will respond within 1 business day.
Exchanges:
You do not have to wait for an exchange to be processed. Simply request for a return online in the form provided and once approved, place a new order on our website (our normal return policy will apply). Unfortunately, we are unable to honor previous sales prices or promotions when you place your new order.
We offer free standard US shipping with any purchase of $20 or more, and free standard worldwide shipping with any purchase of $50 or more.
Order by 12 PM PST weekdays (excluding federal holidays) for same day shipping. Please note that during sales/promotions there may be a slight delay in processing time.
Standard Shipping Costs & Delivery Times:
US $2.95 or free with $20 purchase (2-5 business days)
Canada & UK $9.95 or free with $50 purchase (4-7 business days)
All other countries $9.95 or free with $50 purchase (7-15 business days)
Expedited Shipping Costs & Delivery Times:
US $4.95 (2-3 business days)
Express Shipping Costs & Delivery Times:
US $19.95 (1-2 business days)
Canada $49.95 (3-5 business days)
All other countries $59.95 (3-5 business days)
Unfortunately, we do not ship to the following countries/continents:
Africa, Argentina, Armenia, Azerbaijan Republic, Colombia, Greece, Hong Kong, India, Kazakhstan, Kuwait, Kyrgyzstan, Maldives, Netherlands Antilles, Pakistan, Philippines, Russian Federation, Saudi Arabia, Ukraine, United Arab Emirates.
*Delivery times are approximates only and do not include our processing time. In rare cases standard US shipping can take up to 2 weeks and international up to 40 business days. Holiday season delivery times may be longer than usual. Please allow the estimated delivery time to pass before contacting us. Note that international delivery times vary due to customs inspections. We are not responsible for any import taxes or customs duties charged on international orders. The recipient may be subject to these fees.
